Billing

Telephone bills are generated automatically using the call data records stored within our systems for the telephone calls carried through our network registered against your account.   We aim to deliver our customer invoices on a monthly basis on or around the 1st of every month.  Our invoices and call data records are delivered electronically to the email address provided when registering for our services.

Paying Online

You can settle your outstanding balance using a credit or debit card by logging into our management portal SelfCare using your username and password.  Using the “pay by credit/debit card” link in the Bills section of the summary page as soon as you log in.  Payment is taken through Google Checkout, NumberGroup do not handle your credit card details directly and your details are secure.

Direct Debit

If you have already set up a Direct Debit with us, you do not need to do anything, we will collect payment automatically. To set up a Direct Debit, you can do so securely by clicking here.

BACS

To pay your invoice by BACS please contact your bank or building society quoting Numbergroup Billing Services Ltd, Lloyds Bank PLC, bank account number xxxxxxxx and sort code xxxxxx Details given on your invoice.  Please reference your invoice number or NumberGroup supplied telephone number.

Cheque

To pay your invoice by cheque please send your cheques to us at Numbergroup, Colmore Plaza, Colmore Circus, Birmingham, B4 6AT quoting your invoice number or your NumberGroup telephone number.  Please allow for possible postal delays when making this type of payment.

Please direct any account queries or responses to us as billing@numbergroup.com