Call Centre Fraud
If your business processes telephone orders and card payments via your call centre, you will already be aware that some fraudulent behaviour such as ID theft and “missing” deliveries cause losses and chargebacks affecting your business. Not only financially but in terms of wasted resources investigating and trying to stop this from happening again. Often many businesses just give up and “we factor fraud into our pricing model” takes over. But the truth is once your business is exposed by a security flaw you will become a target, the problem isn’t going to go away.
Know Your Customer
The biggest problem you face is not knowing your customer, using ID theft a fraudster will try to place real orders with your company over the phone. Often using a pay as you go mobile, an internet based telephone or sometimes withholding their telephone number by using “141″ in order to hide their real CLI.
Our Solution
Our service overrides the masking of their telephone number by removing the privacy setting allowing your systems to receive the telephone number of every caller, even if they withhold their number. We also automatically block anyone who uses an internet telephone that sends “unavailable” or an unspecified CLI, something commonly like 0111111111 or 0123456789.
Legal Criteria
Revealing the callers telephone number is a very serious matter and is not taken lightly by the regulator Ofcom. This service can only be activated in the following circumstances:
- Can ONLY to be used for crime prevention or detection
- You must be registered with the ICO
- The information gathered cannot be used any for commercial marketing activity of any kind
