Missed Calls
Many business know that missing telephone calls are a problem but do not know how to tackle the issue, just hoping that the customer may call back or email won’t work. Whatever your industry, product or service there’s always another competitor waiting to pick up that lost business. So what can you do ? Well trying to answer every call is impossible no matter how large your call centre is, our solution offers you a safety net when you miss a call.
Our system will automatically send you an email everytime your numbergroup telephone number receives a call that you didn’t answer. This includes situations when the caller got an engaged tone, decided to hang up rather than leaving a voicemail message or you just failed to answer the call.
The missed call notifications are delivered by email within seconds of an event causing a missed call. This email contains the vital information such as the time and date, and more importantly the callers full telephone number. This allows you to take immediate action and call the customer back, potentially saving a sale or missed opportunity.
Example of A Missed Call Notification
From: MissedCall@numbergroup.com
To: jody@numbergroup.com
Date: 02/22/2011 10:36 AM
Subject: Missed call from 441905454464
You were unavailable to receive a call at 22 Feb 2011 10:36:03, here is a record of the caller’s details.
Call details
DDI 448003101010
CLI 441905454464
Called 22 Feb 2011 10:36:03
