Welcome to Numbergroup (Numbergroup Utilities ltd, company number 07390438), a family-run business founded in 2010. We’re a telecoms company that offers business-focused services at a price point others can’t match. We are committed to providing excellent customer service, and our dedication sets us apart from the competition.
We are licensed by the UK government regulator Ofcom, which issued more than 1 million telephone numbers. Our computer systems are located in secure data centres and are interconnected with BT’s network at multiple points of presence.
Our founders have 50 years of experience building and managing telecom systems that receive millions of monthly calls via TV phone-ins and national advertising campaigns for thousands of companies and telecom resellers.
To save your business money by reducing your phone bills while improving your call centre’s performance. How do we do this?
We duplicate and replace your existing legacy ISDN or PBX telecom system with a virtual cloud instance, which your employees access over the internet.
We then transfer your existing telephone numbers from your old supplier to our platform. Your service will not be interrupted, and your customers or agents will not notice anything different. Alternatively, we can issue new or temporary phone numbers during this migration, which usually takes a couple of weeks.
Once we have migrated your system, you can eliminate and cancel the expensive legacy telephone rental contracts and maintenance charges, not to mention costly ISDN and call charges.
With our call-handling software, you will no longer be tied to any physical location or be limited by call capacity limitations. It also eliminates the problems created by poorly designed phone systems-voice prompts that irritate customers, with endless hold queues saying, “your call is important.”
How much can you save?
We publish our standard Phone Packages here, but if you need something specific, name a price, and we’ll work out a deal over the phone and give you a custom quote.
We have no salespeople and don’t use gimmicks or spam you constantly because you once contacted us. We don’t use hard-sell tactics or pressure you into signing contracts that are impossible to leave, nor do we hide fees in small print.
You can upgrade, downgrade or cancel your service anytime without paying a fee (customers stay on average for 6.5 years). Please review our contract.
We believe in treating customers with respect and providing excellent customer care, and our goal is to help your business succeed. We may not be the only phone company listed on Google, but our dedication to each customer’s unique needs and specialised support will set us apart from everyone else.
With a small friendly, approachable team, not a faceless corporation where you get a different person every time you call, everyone here will get to know your name. Our employees have been with us since 2010 and have brought years of experience managing call centres with hundreds of live agents on inbound and outbound campaigns. They’re ready to help resolve your call centre issues and provide solutions to improve your team’s performance.
We know every company has unique needs, so we work hard to understand yours, no matter the size of your budget.
If you would like to schedule a consultation or discuss your needs, please don’t hesitate to contact us.