We are constantly working to improve the selfcare portal, to make it easier to use and to provide features which our customers have requested. To this end, we have recently launched an update of the selfcare portal.
Improving Account Access
Many customers have requested multiple login credentials for accounts, so more than 1 person can access selfcare, and administer your account. Multiple login credentials per account are now available, which means you can now have multiple users on an account, all with their own login credentials and notification preferences. You can have as many users as you like, linked to your account. You can also specify notification preferences per user, so if you want to add your accounts team e-mail address so they get your monthly invoices, but not give them full access to the portal, then this is now possible. If you want some additional users to be added, then please contact us, and we will do this for you.
Luna PBX Enhancements
Customers have requested the ability to specify Codecs on their Luna PBX extensions, much like you can with our SIP trunk offering. This ability is now available. You can still utilise our “auto-detect” feature, but if you want to manually specify codecs which are in use on an extension, you can now do so. We have also changed the hold music provisioning within the Luna PBX system, allowing you to change the Music on Hold which is played on each PBX. This can be altered via the ‘PBX Summary’ screen. The final addition is you now have ability to set an “outbound dialling” prefix, which means you can specify a prefix in order to dial an external line.
Troubleshooting SIP issues – A big leap forward
One of the biggest things we find when supporting customer is being as transparent as possible when it comes to fault finding. To that end, we have now implemented a system whereby you can view the raw SIP level information for each call made and received to your account. The idea being, that if you understand SIP, and are having issues, all the necessary data you could need is now readily available for you to view and download via the portal. This feature has been built into the Call Detail Record screen. If you load your call records and then hover your mouse over a call’s date and time stamp, the list of SIP communications for that call are then listed. You can then also view enhanced details of the leg in question, which will extract information from our network monitoring tool, which allows you to see the SIP communication between our equipment and your own. You are then free to analyse and download the related information to your local device, if required.
We are always looking for ways to improve our systems. Most of the features we supply have come about from customer requests and feedback. If you think there is a feature missing from our portal, then please let us know at firstname.lastname@example.org. We always review customer suggestions and concerns and if we believe the request is beneficial, then we will roll it into our update schedule.
If you want a demonstration of the above new features, a Video guide for the above new features is now available on our support site here.