Utility Letter of Authority




Full Legal Company Name


Company Registration Number


Registered Company Address




Main Contact




Account Number(s)


MPAN / MPRN Number(s)


Site Address(es)





To Whom It May Concern, I have appointed the following to act as my agency:

Numbergroup Utilities Ltd, 207 Regent Street, London W1B 3HH (hereinafter known as "Numbergroup").

As part of the information gathering process, Numbergroup may use the services of Online Direct Ltd. Online Direct Ltd are not an energy broker but process contracts on behalf of Numbergroup and can issue termination as well as obtaining information about an account.

We acknowledge and agree that...
i. Numbergroup Utilities Ltd will receive commission from our appointed energy supplier in
consideration for introducing our energy supply contract(s);

ii. such commission shall be incorporated into the energy supply unit rates. We agree with
the energy supplier as a p/£ per kWh price uplift, for the duration of the energy supply contract;

iii. the applicable uplift for our energy supply contract(s) is up to a maximum of 0.1p per
kWh; and
iv. details of the applicable uplift, including how they are calculated, have been confirmed to
us separately by Numbergroup Utilities and are agreed by us.

By signing this agreement, you authorise Online Direct to access the information detailed below to support in the processing of your contract.

Numbergroup undertakes that it shall use the Customer data solely for the purposes of delivering the services specified in this document and may share that data with relevant third parties to do so.

Please tick the box to confirm you have read and understood the above:


I have appointed Numbergroup to act on our behalf for the purpose of arranging our gas and / or electricity and / or water supply. I understand that I am under no obligation to accept any price quotation they may offer. We hereby give authorisation that Numbergroup and Online Direct Ltd can:

  • Access industry held data including consumptions, contract end dates, metering information.
  • Issue termination notices should the need arise and opt out of future contract renewals on our behalf.
  • Contact our current supplier to resolve any issues arising, therefore they can request all billing information and authorise any adjustments, refunds or billing amendments.
  • Raise and deal with complaints on our behalf to a satisfactory resolution (The supplier will notify the customer if a complaint is raised on the account and confirm when this has been resolved).

I understand that by signing this Letter of Authority (LOA) I am confirming that I have the authority to agree to a credit check being carried out on the above-named business. I also agree that where I have confirmed that I am a Director, Partner owner of the above-named business, I am agreeing to a personal credit check. Please accept this LOA which is effective from the date of signing and remains valid for a period of 12 months from this date. Please also note that this LOA supersedes all previous LOAs.

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Signed by Jody Rhodes
Signed On: April 7, 2022

Signature Certificate
Document name: Utility Letter of Authority
lock iconUnique Document ID: 94451d10f57a31e2737089c48088df82990472da
Timestamp Audit
April 7, 2022 10:41 am BSTUtility Letter of Authority Uploaded by Jody Rhodes - jody@numbergroup.com IP,
April 7, 2022 10:46 am BSTCustomer Service - help@numbergroup.com added by Jody Rhodes - help@numbergroup.com as a CC'd Recipient Ip:,
April 7, 2022 11:57 am BSTCustomer Service - help@numbergroup.com added by Jody Rhodes - help@numbergroup.com as a CC'd Recipient Ip:,
April 7, 2022 12:20 pm BSTCustomer Service - help@numbergroup.com added by Jody Rhodes - jody@numbergroup.com as a CC'd Recipient Ip:,