Freephone Numbers

The Advantages of Using a 0800 Freephone Number for Your UK Business

What is a 0800 number? A 0800 number is a type of telephone number in the United Kingdom that is free to call from all landlines and mobile phones. It is a non-geographic number, meaning it is not tied to…

What is a 0800 number?

A 0800 number is a type of telephone number in the United Kingdom that is free to call from all landlines and mobile phones. It is a non-geographic number, meaning it is not tied to a specific location and can be used by businesses to provide customer support or other services to customers nationwide. If you don’t charge people to visit your website, why would you expect them to pay to speak with your employees?

What are 0800 numbers used for?

Giving your customers a free phone line to call you at any time, from anywhere, using any landline, mobile, or payphone provides many benefits:

  • Increased customer satisfaction
  • improved branding
  • reduced call costs for customers
  • more opportunities to sell your products or services

Using a 0800 number allows customers to contact your business without incurring any charges for the call. This can be particularly appealing for customers wondering whether they will receive a positive response, as it removes any potential financial barriers to making contact. It leads to increased customer satisfaction, making it easier for customers to get in touch and have their questions or concerns addressed.

Another benefit of using a 0800 number is that it can improve a business’s branding and make it more recognisable to customers. Because 0800 numbers are easily remembered and associated with a high level of customer service, using one can help to create a positive impression of a business and make it more likely that customers will choose to do business with the company in the future.

Great for customer service

A 0800 freephone number is the best bet if you’re looking to increase customer service. First, people are more likely to ring a FREE number—not only does it cost less, but it also looks professional!

Secondly, 0800 numbers allow you to have one number for multiple functions within your business—whether that be sales or technical support—so your customers can easily access whatever they need when they need it most. If you’re an e-commerce site selling products online, for example, having multiple departments share a single line will help streamline customer inquiries (and keep them from getting lost along the way).

It’s also good for building loyalty, as people will be more likely to buy from you again if they feel valued by your company. This can help you gain a loyal customer base in industries where repeat purchases are common.

Give your business a national feel

Using a 0800 number can give your business a national feel because it is a non-geographic number, meaning it is not tied to a specific location and can be used by companies to provide customer support or other services to customers nationwide. The 0800 number is an inexpensive way to provide customers with a single point of contact for all of their enquiries and a convenient way for your business to advertise itself or promote products and services.

Boosts consumer confidence

The ability to reach you 24/7 is an excellent way to build customer confidence. When customers see that you have a freephone number, they know they can contact you if needed. It also means that there will always be someone available when they call. This is especially important if the caller needs help or has questions about something that’s happened concerning your business (e.g., receiving a faulty product).

These benefits are particularly relevant for businesses selling products or services that require customers’ trust—for example, financial institutions, insurance providers and more.

Good for marketing

An 0800 freephone number helps your marketing stand out from your competitors and increases your chances of getting new opportunities by offering a free consultation or no-obligation quotes. Many businesses have found that their conversion rate increases when they provide free-to-call phone lines.

How do I track calls made to my 0800 number?

We send you daily, weekly or monthly reports on the performance of your 0800 number. We can also provide you with a call recording service so that you can monitor the quality of your customer service or sales team. We provide a complete record of the caller’s phone number, length of calls, and time each was made. You can monitor how long your customers must wait to speak with an employee and identify missed opportunities for customer service improvements.

0800 number routing options for businesses

You can set up the 0800 number to forward to a specific landline, mobile phone, PBX, CRM, SIP Trunk, IVR, or call answering service. This allows any employee to handle calls from anywhere, as long as they have a phone or laptop. You can also use virtual phone systems, which automatically route calls to a designated group of phones or hunt groups, trying your employees in specific departments.

For businesses that receive a large volume of calls, such as call centres and customer service departments, this can ensure the highest possible level of customer satisfaction.

How do I set up a 0800 number for my business?

Please take a look at our online shop

Once you’ve found a suitable 0800 number at the price point that suits your business, click “rent now” to add it to the basket. Once you place an order, you can enter your shipping address and billing information into our secure online software. Within an hour, you will receive an email and a call to confirm your account details. We’ll then verify where you’d like your calls diverted and any other call solutions that might interest you.

Costs of 0800 Numbers

These costs can vary depending on the provider and the specific package chosen. Some providers may offer 0800 numbers with a setup fee, a monthly recurring charge, and a call fee depending on where and how a customer calls. (calls from mobiles are more expensive). It’s not uncommon to find monthly rental charges ranging from £5 upwards, depending upon the memorability of the phone number, and call charges from 2-7p per minute. However, many providers will bundle call minutes within monthly allowances.


Overall, there are many benefits to using a 0800 number for businesses, including increased customer satisfaction, improved branding, and reduced call costs. Companies can use a 0800 number to make it easier for customers to get in touch, create a more favourable impression of their company, and save money on their phone bills.

We hope we’ve convinced you of the benefits of having an 0800 number for your business. It’s a great way to reach customers and get them interested in your product, which means more sales and profits!

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