Call Solutions for Business

Get ahead of your competitors with our cost-effective interactive voice recognition (IVR). Whether you are a startup, a small business looking to inspire confidence in potential customers to win their business or an established organisation looking to streamline your call process, our IVR system is easy to set up. It can be up and running within minutes. A professional first impression with a well-constructed IVR menu system will give potential clients confidence and helps portray how much you care about your client’s business. An IVR system helps provide an overall better customer service experience. Callers choose the department or team member they want to speak to. Time is valuable, and many customers are too busy to wait around explaining the query multiple times, causing avoidable frustration. Activate your IVR feature and become the organisation known for its first call resolution. 

Whether you are looking at making changes to an existing greeting message, perhaps you have changed your business hours, have a staff training day approaching, or there is an emergency which resulted in you not being able to answer your calls. We can create your messages within a few minutes and have them uploaded to your business line immediately.  Let us help you keep your customers updated and provide the perfect first impression for your business. 

Nothing is worse than calling a business and getting an engaged or busy tone. Rather than switching off your phone when you are not at work, activate the Time of Day routing feature and preconfigure your open and closed hours. Redirect calls depending on the day and time of the week. Direct callers to out-of-hours support, advise callers of your business hours to help set realistic expectations or redirect them to a voicemail or email address. Keep your business active 24 hours-day, 365 days a year and ensure you are not missing any opportunities. 

We can change your call routing within seconds. Call or email us requesting the change. Customers with access to the self-care portal can make the changes in a few clicks. Call routing is the backbone of your phone service, as this will ultimately determine where a call is answered and by whom. If you have a staff member leave, not attend work, or perhaps a team member cannot make it to the office, you can easily add or remove forwarding destinations. We understand business needs are ever-changing, and unlike most other providers, we allow you to make as many changes as you need completely free of charge.

Most businesses rely on inbound calls and a telephone system to run an organisation successfully. As we have all, unfortunately, experienced over the last few years, disruptions or disasters can suddenly happen with no warning, entirely outside of your control. Whether you suffer an IT glitch causing your phones to stop working, or perhaps you can no longer work from your office, our disaster recovery system will help ensure the continuity of your business. Preconfigure a fail-safe if your primary targets cannot receive or answer calls. We can automatically re-direct calls to your failsafe number(s), ensuring you continue to run your business successfully.

Many businesses record calls for training, compliance and regulatory purposes. It’s also a useful tool within your call solutions arsenal, providing complete access to review calls. Perhaps you have calls answered by a call answering service or a third party, and you wish to monitor the level of customer service delivered. The audio file is tracked when the call is connected and stored securely within your Media Manager platform.