Call Solutions for Business

Introducing our Inbound Call Solutions, fully scalable and customised to improve your call handling and your caller’s experience.  Available on our full range of telephone numbers

  • Remote Working Solutions

    Receive calls on any landline, mobile or internet-connected device iOS, Android, Mac OS or Windows computer using your existing Broadband connection.

     

  • Call Routing

    Distribute calls automatically to your designated team members or departments. Route calls to multiple landline, mobile, internet phones or CRM, divert calls by time of day, when busy, missed or unanswered.

     

     

  • Call Reporting & Marketings Analytics

    Whether you are looking to track the progress of a marketing campaign or simply reviewing your business calls at a glance our CDR reporting tool is available from a single portal. Analyse and identify call traffic, view easy-to-read graphs and charts or filter and download reports using our Selfcare portal. We will also send weekly statements to help you keep track.

     

  • Call Queuing with Positional Announcement

    Manage customer experience and expectations. Ensure callers remain on the line, periodically notify callers what position they are in a queue.

     

  • Call Recording

    Record, store and replay calls to your business using our Media Manager.

  • Call Whisper

    Help distinguish between a business and personal call before you speak with the caller, and identify the lead source before you say hello with a call whisper service.

  • Professional Bespoke Prompts and Caller Greetings

    Help create the perfect first impression with fully customised greeting messages, deployable on the fly and delivered within an hour.

  • Time of Day Routing

    Pre-set your business hours and route calls based on when they are received to ensure the best customer service is delivered.

  • IVR – Interactive Voice Response

    Build a custom menu system that interacts with your callers and gathers information by giving them choices and helping route them to the appropriate department or team member. Add a multilayered IVR system by giving callers the option to choose from the billing department, sales team, technical support and more.

  • Disaster Recovery

    Avoid disruption to your business during a broadband or phone line fault by putting failover diverts to your employee mobiles and call answering redundancies in place before a problem or emergency happens.

  • Missed Call Notifications 

    Automatically receive notifications of missed calls including the callers’ phone numbers to your email.

  • On-Hold Marketing

    Customise your hold music and promote up-and-coming services and events.

  • Avoid Call Abandonment

    Avoid frustration from customers by giving callers in a queue the option to exit and leave a voicemail requesting a callback.

  • Voicemail to Email

    Allow your customers to leave a message on your business voicemail, which is delivered to your email.

  • Fax to Email

    Capture incoming faxes which we will deliver directly to you via email.

  • Scaleable 

    Receive hundreds of calls, and deploy new users or an entire office site through a few simple clicks within seconds utilising an existing broadband connection.

  • Conference Calls

    Create custom conference call events and add additional layers of security with PIN codes.

  • Fraud Prevention 

    Set your spend limits and avoid bill shock. Limit any potential exposure by placing your daily spend or simultaneous call limits.

  • Nuisance Call Blocking

    Reject anonymous calls or block annoying callers even those withholding their phone number.

  • Self Serve Portal

    Manage and maintain your phone system using our Selfcare portal. Make changes in real-time 24 hours a day from any web browser.