Onboarding: Your Guide to Getting Started

Welcome to your comprehensive guide on obtaining and utilising a phone number for your business. This step-by-step walkthrough will simplify the process, from selecting your number to managing incoming calls, ensuring a seamless and advantageous setup for your company.

 

Step 1: Choosing Your Memorable Phone Number

Begin by selecting a unique and memorable phone number from our extensive inventory. Opt for a number that is easy to remember and relevant to your business, ideally aligning with your brand name or industry. We offer various options, including freephone, geographic, and UK-wide 03 numbers, all designed to encourage customer calls and enhance your professional image. Prices start from £15 per month, providing cost-effective solutions tailored to your business needs​

 

Step 2: Assigning the Number

Once you have chosen your number, we will register it under your business’s name. Our team will then build and set up your account, prepare and test the call diversion, and carry out our internal checks to ensure everything functions perfectly. This ensures exclusivity and prevents any other entity from using the number. Having a dedicated, memorable number enhances your brand’s credibility and makes it easier for customers to reach you.

 

Step 3: Setting Up Call Diversion

Next, determine where your incoming calls should be directed. You can route calls to your existing landline, VoIP system, or other preferred devices. Additionally, we will customise the number to match your requested Bolt-Ons to enhance its functionality. Our flexible system allows you to adjust these settings at any time to suit changes in your business structure or hours of operation, ensuring you never miss an important call​

 

Step 4: Activation and Testing

Your new number will be operational within a few hours. After setup, we will activate your number and perform thorough testing to ensure all calls are correctly routed to your chosen endpoint. This guarantees uninterrupted service, allowing your customers to reach you seamlessly. Your line can handle up to 500 calls simultaneously, maximising customer accessibility.

 

Step 5: Ongoing Support and Management

Our commitment does not end at activation. We provide continuous support and maintenance to ensure your phone number functions flawlessly over time. Our UK-based support team can always assist with any adjustments or queries. For updates, contact us via phone, email, or live chat during business hours, and we will address your needs promptly. During normal business hours, Monday through Friday, from 9 a.m. to 5 p.m., requests are responded to within a few minutes.

Our system also generates monthly reports on your usage, providing valuable insights into your call activities. Rest assured, we will not bother you with unsolicited sales calls; our focus is on ensuring your satisfaction and the seamless operation of your services.

Our emergency support team is available 24/7 for critical issues. In emergencies such as fire, flood, broadband, or server issues, we can quickly update your phone call settings to route calls to different destinations. This ensures that your customers can always reach your employees, maintaining business continuity.

 

Step 6: Billing and Payments

We have streamlined our billing process to ensure a seamless financial experience by setting up all customers with direct debit. This method eliminates the hassle of manual payments. Here’s how it works:

We invoice electronically on the 1st of every month, detailing all the calls received the previous month and noting any additional charges. On or around the 8th, we automatically collect payment from your bank account. Should you need to update your billing details or adjust your service package, our support team is ready to assist.

 

Step 7: Upgrades – Enhanced Call Features and AI Services

Enhance your service with our advanced call solutions, known as Bolt-Ons. These features are designed to improve business communication, including call routing, recording, advanced analytics, call queuing, and positional announcements. Professional voice prompts can be tailored to enhance your caller’s experience.

We continuously refine our Bolt-Ons to ensure they meet your evolving needs and those of your clients. Whether you require upgrades or downgrades, our team is on standby to promptly fulfil your service requests.

Additionally, you can explore our new AI services to revolutionise your customer care and sales processes. With AI, you can:

  • Generate Call Summaries: Automatically produce concise summaries of each call, highlighting key points and actions, saving time on manual note-taking.
  • Detect Caller Pain Points: Identify recurring issues and customer frustrations in real-time, allowing you to address and resolve them proactively.
  • Receive Insights on Employee Performance: Gain detailed analytics on call handling, response times, and customer interactions to assess and improve your team’s performance.
  • Identify Inappropriate Conversations: Detect and flag inappropriate or unprofessional conversations to ensure compliance and maintain a high standard of service.
  • Spot Sales Opportunities: Analyse conversations to identify potential sales leads and upselling opportunities, helping you maximise revenue.
  • Block Nuisance and Harassing Callers: Automatically recognise and block nuisance or harassing calls, ensuring a safe and productive environment for your employees.

Real-time notifications can be delivered via Zapier, webhook, email, Slack, or any of your existing business apps. Our AI services are available for you to try or demo at any point, allowing you to experience their benefits firsthand.

To add a Bolt-On or explore AI services, speak to our team. Bolt-Ons are scalable, fitting perfectly as your business grows, and are accessible via our user-friendly online portal. Visit our call solutions page for a detailed look at all the features and to learn how they can benefit your business.

 

Meet Our Support Team

Our dedicated support team is here to ensure your experience with Numbergroup is seamless and efficient. Each professional on our team has over 15 years of experience in the industry and will be personally assigned to manage your phone numbers and account:

  • Shamsul Alom, Account Manager: Shamsul will manage your account day to day, ensuring exceptional service and meeting all your needs.
  • Diane Fowler, Billing and Payments Specialist: Diane manages your billing and payment processes, ensuring they are smooth and hassle-free.
  • Jody Samuel, Operations and Customer Satisfaction Manager: Jody oversees your operations, ensuring your satisfaction and integrating the latest advancements in our services to meet your needs.

We’re committed to providing you with the highest level of support to keep your business running smoothly. Find out why hundreds of businesses stay with us, contract-free, for an average of over 8 years. If you need any assistance, feel free to contact us.