How It Works: Your Guide to Getting Started

In this guide, we will show you how to obtain and use a phone number for your business.

Here, we’ll walk you through each step of the process, from selecting your number to managing incoming calls. We aim to make the setup as straightforward and beneficial as possible for your company.


Step 1: Choosing Your Memorable Phone Number

To kick things off, you’ll select a unique phone number from our extensive inventory. Choose a number that’s not only memorable but also relevant to your business if possible. This could be something that aligns with your brand name or industry.


Step 2: Assigning the Number

Once you’ve made your choice, we’ll register this number under your business’s name. This step officially assigns the number to you, ensuring it is exclusively yours and cannot be used by another entity.


Step 3: Setting Up Call Diversion

The next step involves directing where your incoming calls should go. You can choose to route calls to your existing landline, mobile phone, or VoIP system, depending on what suits your business operations best. Our systems offer the flexibility to adjust these settings at any time to accommodate changes in your business structure or hours of operation.


Step 4: Activation and Testing

Connecting your new memorable phone number will take just a couple of hours. After the setup, we’ll activate your new number and perform thorough testing to ensure that all calls are being correctly routed to your chosen endpoint. This quality assurance check is essential to confirm that there are no disruptions in service and that your customers can reach you seamlessly. Your line will be able to receive up to 500 calls at a time, ensuring that customer accessibility is maximised.


Step 5: Ongoing Support and Management

Finally, our commitment to you doesn’t end at activation. We provide continuous support and maintenance to ensure that your memorable phone number works flawlessly over time. Our support team is always on hand to assist with any adjustments you may need or to answer any queries you have about your service. If you need to make any updates, just call, email, or live chat with us during business hours, and we’ll action the process within a few minutes.


Step 6: Billing and Payments

To ensure a seamless financial experience, we’ve streamlined our billing process by setting up all our customers with direct debit. This method eliminates the hassle of manual payments and keeps everything running smoothly. Here’s how it works: Each month, on the 1st, we send out a detailed invoice. This invoice will outline all the calls you received the previous month and note any additional charges that might have occurred. Then, on the 10th, we automatically collect payment from your bank account. We make sure to send you billing alerts a few days before the payment is due, so you have time to ensure everything is in order. If you ever need to update your billing details or adjust your service package, you can do so easily through our customer portal or by getting in touch with our support team.


Step 7: Upgrades – Enhanced Call Features

Enhance your service with our advanced call solutions, designed to make business communication more effective. Our range includes features like call routing, which directs calls to appropriate team members, and call recording for playback and review. Enjoy advanced analytics with our call reporting tools, and manage customer expectations effectively with call queuing and positional announcements. Additionally, professional voice prompts can tailor your caller’s experience. These upgrades are scalable, fitting perfectly as your business grows and are all accessible via our easy-to-use online portal.

For a detailed look at all the features and to learn how they can benefit your business, visit our call solutions page.