Code of Conduct

The company Numbergroup Network Ltd “Numbergroup”

207 Regent Street
London
W1B 3HH

Numbergroup is an privately owned company that delivers telephone numbering, sip trunking and IVR services to business and wholesale customers worldwide.

Our contact details

We can be contacted by various methods (as listed below). In the unlikely event our contact details change our web site will be updated immediately.

Website: www.numbergroup.com

Telephone Sales/Customer Care: 08003101010 or +441214001010

 

Our Products and Services

UK 01/02 Geographic Numbers
UK 0800 Numbers
UK 0845 Numbers
UK 0871 Numbers
UK 084 Numbers
UK 09 Numbers
Fax to Email
Virtual Receptionist
Divert Calls on Busy
Voicemail to Email
Call Recording
Caller Announcement
SIP Trunking
International Numbers
Outbound Call Termination
Number Range Hosting

 

Our Commitment to You

We are committed to providing you with the highest quality of customer service. All our calls are carried over the BT core Network to our Interconnect Switching Platform, located in secure data centres. From there we terminate these calls to your chosen endpoint either PSTN or IP. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.

Terms of Service

If we make any changes to our Standard Terms and Conditions, we will notify you via our website and giving 14 days notification. If you wish to object to any changes in our terms and conditions please write to us at the above address. If we do not receive a notification in 14 days it will be assumed that you have seen our notification to you of the change(s), read the latest version of them on our website page(s) and found them to be acceptable.

Credit Checking

We may carry out a credit check as part of our assessment procedures.

Service Delivery

We aim to provide all our telephone number orders in real time from the point of order.

Faults and Repair

Faults can be reported by email, in writing or by phone. Faults will be acknowledged and a response sent back to you within 2 working hours. The response will identify the possible downtime of any service and a solution timescale.

Cancellation

If you decide to cancel your order or agreement.

You can request your service is cancelled after the minimum term of one month by contacting us in writing, either during the term of the contract or within fourteen days from the expiration date of the Contract, and request that the Contract is to not be renewed on its anniversary date. If you do not contact us to cancel your service(s), the Contract shall automatically renew for the same period of time, to the period of time that it was entered into in the first instance. This renewal process will recur on each anniversary date of the Contract.

 

Billing

We will invoice you for your telephone usage monthly in arrears. We accept payments by Direct Debit, BACS, online by debit/credit card or by cheque. If you set up a Direct Debit and this is cancelled we may cease your services immediately. If you fail to pay for usage within its agreed terms your number will be ceased immediately. A charge will be applied to your account if a number has been suspended due to late payment. Our normal payment terms are Ten days (10) for non-direct debit customers from the date of our sales invoice to you. We provide itemised billing as part of our service to you free of charge by email.

Complaints

We take customer complaints very seriously and we aim to resolve them quickly and efficiently. If you have a complaint about any part of our service, please contact the company director Jody Rhodes on 0800 3101010. We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times.

Our customer services personnel will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person. You may also send your complaint to us in writing or via email. If your complaint is not resolved to your satisfaction, you can take it further within our company, and ultimately to the Managing Director. If we cannot resolve the problem, we will write to you to say so.

If You Move Location

Please write to us as soon as possible before your move date so that we can update our billing systems.