If you wish to port an 0800, 03, 0845 (non geographic) etc number, you will need to provide a Letter of Authority (LOA) on your business letterhead. Our porting team can assist in completing the LOA.
You, as the existing account holder, will need to notify your existing provider that you wish to cancel the service. As we are only able to port active numbers, we strongly urge you to retain the relationship and services with your current provider until the number transfer has completed to ensure your number is not lost or services disrupted.
Most providers will notify their customers once a porting request has been received.
This depends on your current provider and the service & billing agreement you have in place with them. We would urge you to review your current T&C’s and small print before initiating a number porting request.
Single Line port orders generally take between 7 to 10 working days to complete.
Multi Line port orders generally take between 10 to 14 working days to complete.
In some some rare instances, the process can take up to 22 working days and this is referred to as a “complex” order.
Non-Geographic (0800, 03, 0845 etc) number ports can take up to 55 working days to complete. This process takes longer as the process is reliant on a number of different systems to carry out validations.
On rare occasions, we’re unable to port a number if the Range Holder of the number we are attempting to port does not have a Service Establishment in place with BT IPEX. In such instances, we would ask BT IPEX to put a Service Establishment in place, thus allowing us to transfer the numbers over.
There are one off porting fees applicable this again is determined by the type of port order, the charges applicable are as follows:
- Single Line Geographic Port – £2.49
- Multi Line Geographic Port (can include up to 100 numbers) – £19.99
- Single Non-Geographic Number Port – £32.17
Failure to provide the correct information will result in a resubmission fee of £20.00, date changes and cancellations incur a fee of £10.00.