Our Customer Promise underpins every decision we make and how we communicate with and treat our customers. This list of “10 commandments” is what sets us apart from our competitors and is probably why our customers stay with us on average for 6 years. So, if you buy any service from us, this is how we promise to serve you.
No hidden costs or “inflation price lifts”.
You’re free to leave at any time if you’re unhappy. (By the way, our average customer stay is 6 years).
We block all expensive calls like premium rate numbers and dodgy international destinations.
We trust you to pay your bills on time, preferably by Direct Debit, but we will never use aggressive debt collection methods.
All customers get the very best service, no matter how much they spend.
We don’t have any salespeople, or do any advertising, as all of our customers come to us via our website or word of mouth.
All our staff work remotely, so someone will be available to answer your emails or phone calls whatever the time of day.
If you do experience any technical issues, we’ll do everything in our control to fix the problem immediately.
We have processes in place to block spam and annoying callers on request.
Our business survival depends on you being happy, so we’ll do all we can to retain your business.