Luna PBX™ Cloud Phone System For Budget-Minded Businesses

Looking to keep costs down? Here's our low-cost solution for managing your business phones in the cloud.

Best Value Hosted PBX Platform

Our low-cost Cloud PBX phone system uses your existing internet connection to make and receive calls. This means you don’t need to pay BT for a new phone number or line rental.

If you have staff working remotely, running your phone system in the cloud is a no-brainer. Incoming & outgoing calls are routed through the company PBX system, so you can keep your costs low while giving you complete control over call management.

Cloud phone system features

  • “Out-of-the-box” cloud phone system

    Our standard Hosted PBX package includes everything you need to run your phone system in the “cloud” through your internet or mobile data connection.

    Make & receive calls using either an IP phone or PC softphone, or via your mobile phone using our Luna app (iOS and Android).

  • Don’t pay for stuff you won’t use

    Unlike other Hosted PBX providers we won’t charge you for features you won’t use.

    But, as your business grows, you might want to add more advanced call management capabilities to your platform. Our suite of Hosted PBX features can be bolted on as and when you need them. So you only pay for what you’re using at any one time.

  • James Lester
    James Lester
    Carpet Bright UK

    We’ve been using Numbergroup’s cloud-hosted communication platform since 2016. Their cloud phone system is reliable and easy to use, plus they have extremely competitive call rates, friendly customer service and faultless support. Our switch to Numbergroup saved us over £800 a year! We highly recommend Numbergroup to all our business partners and clients.

Features included in Basic Cloud Phone Package

  • Make & Receive Calls On Your Smartphone

    Use your mobile phone to make & receive business calls with our Luna PBX App. Keep your business and personal calls separate by displaying your business number caller ID. The ideal solution for busy freelancers and remote workers.

  • Transfer Calls Easily

    Transfer calls to other extensions or even different phone numbers, regardless of where you or your employees are located. Choose to do either a “supervised” transfer where a conversation can take place privately before the caller on hold is connected to the new destination, or a “blind” transfer where the call is transferred with no intervention.

  • Personalised Voicemail

    Record personalised voicemails for each member of your team. Allow staff to instantly retrieve and listen to call messages.

  • Choose Your On-Hold Music

    Entertain your callers with any music of your choice while they’re waiting to speak with you.

Add-on features available as extras

  • Automatic phone setup

    Setting up VoIP handsets can be a real hassle, especially if you’re not a techie geek. Let us auto-provision phones for you, so all you need to do is “plug and play”.

  • Flexible Conferencing

    Hold conference calls with staff on or off-site. Arrange board meetings between sites across the globe or invite your clients and suppliers to a conference call. Have the flexibility to configure any UK number for conferencing and ensure security by providing PINs to attendees.

  • Hosted Phonebook

    Save time & energy by adding important contacts within your group phonebook to ensure everyone within your organisation has access to important phone numbers.

  • Virtual Call Queue

    Receiving more calls than you can comfortably answer? Reduce call abandonment and frustration by placing waiting callers in a virtual queue where they can listen to music, find out queue position and be reassured their call will be answered.

  • Record Incoming & Outgoing Calls

    Record all or some of your incoming and/or outgoing calls. Includes the ability to pause a call recording and resume it, which is essential for PCI DSS Compliance if taking payments over the phone. We’ll also store your recordings securely for you to retrieve as and when required.

  • Voicemail to Email

    Get voicemail messages delivered to you by email as an MP3 file. Listen to voicemail message son the go without having to go through a complicated dial-in process.

  • Fax to Email

    Accept faxes without having to buy a fax machine. Choose any UK number to use as your fax number and receive faxes instantly by email as a pdf attachment.

  • Time of Day Routing

    Select different number translation and routing options for different times of the day on any day of the week.

  • Call Whisper

    Play a short audio prompt to the answerer of the inbound call announcing which number has been dialled.

  • Missed Call Notifications

    In the event of a missed call, we’ll notify you automatically by email. Choose to send to individual email addresses or a centralised mailbox.

  • Multi-level IVR

    Automate the process of directing callers to the correct department, site or give callers options to find out more about your business without having to use up manpower. We can create, upload and configure a professional bespoke IVR message of your choice.

  • Hunt Groups

    Distribute phone calls from a single telephone number to a group of several phone lines. Apply a weighted algorithm to select which line will receive the call.

  • Fraud Prevention Tools

    A suite of tools to monitor, detect and minimise potential telecoms fraud occurring on your account.

  • Call Analytics

    Get access to a suite of analytics that show you how each of your inbound numbers are performing. Use the data to refine your future promotional campaigns and get better ROI on your marketing spend.

  • Webhook Integration

    Connect your SaaS platforms to our portal via webhooks, allowing information to be automatically shared between both systems.

Trusted by businesses & organisations worldwide

  • Dharmendra Tirdia
    Dharmendra Tirdia
    Ethos HR Management

    It’s been almost a year since we started using Numbergroup’s cloud services. Since the start they’ve made our lives easier by providing proper solutions, not just work-arounds. We’re in the recruitment business and telephone communication is the backbone of our business. I can’t say enough how relieved I am for choosing VoIP services from Numbergroup.

Make PBX cloud calls on your mobile

Cloud Hosted PBX

Make Mobile Calls With Your Hosted PBX

Use your mobile phone to make and receive PBX calls on your Numbergroup PBX account.

Our “Luna PBX” app allows you to make and receive PBX calls via your mobile phone easily and securely without requiring any username or password. Once connected, your PBX users can:

Make and receive calls on your mobile handset using HD quality voice.

Put callers on hold and transfer them to colleagues, groups or conferences.

Automatically record calls to meet regulatory requirements.

Have outgoing calls appear from their extension’s phone number.

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Cloud Hosted PBX

Performance & Security Features

Our “Luna PBX” client utilises push technology so can run in the background without affecting battery performance. Wi-Fi or 3G connectivity is required to make and receive calls.

All calls are encrypted on our platform for security, and only customers are able to access their recordings.

To add an extension, simply scan a QR code given out from our portal using the phone’s camera. Administrators can download these QR codes and send them to users via email.

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Questions about our cloud-hosted PBX platform

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