About William

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So far William has created 35 blog entries.

Call Recording Issues – Resolved

We have resolved the issue with the call recordings now. The issue was introduced by new code brought in to facilitate support for Reverse DTMF across the network. We have reverted the code back to its previous version, and things are working normally again. We apologise for any inconvenience this issue may have caused.

2018-09-19T13:14:36+00:00September 19th, 2018|Service Updates|

Call recording issues

We are aware of an issue where 1 leg of audio in call recordings appears to be recorded at half speed, while the other leg is fine. This has been isolated to cases where a trunk is used in conjunction with an external telephone number translation, and the external telephone number answers the inbound call. [...]

2018-09-19T12:27:42+00:00September 14th, 2018|Service Updates|

0800 Numbers Explained – Everything You Ever Wanted To Know

We've been selling UK 0800 numbers to businesses around the world for a long time. In fact, we were one of the first UK cloud telecom companies to acquire 0800 number ranges from BT back when they were first made available. So over the years we've had to answer lots of questions about 0800 numbers [...]

2018-09-11T09:48:36+00:00August 29th, 2018|Freephone Numbers, UK Phone Numbers, Virtual Numbers|

What It Really Costs To Call 0800 Numbers & Lo-Call Numbers From Your Mobile

What are 0800 Numbers?0800 numbers are UK non-geographic phone numbers that have been “free to call” from UK-based mobile and landline phones since 1st July 2015.Before July 2015, calling a UK 0800 number was only free from landline phones. Mobile phone callers were charged for the 0800 call by their provider. This led to accusations [...]

2018-10-10T15:51:21+00:00August 29th, 2018|Freephone Numbers, UK Phone Numbers, Virtual Numbers|

List of Call Charges to all UK Phone Number Prefixes

Choice is good. Mostly. But there are situations where choice can be good for one side, while being a negative for others. Take telecommunications for example, and the UK phone numbering market in particular. Proliferation of UK non-geographic numbers Aside from the geographic numbering system, where area codes are allocated to a particular town or [...]

2018-08-08T16:10:05+00:00August 8th, 2018|Freephone Numbers, UK Phone Numbers, Virtual Numbers|

Audio Quality + Connectivity Issues

Some of our customers would have noticed issues with audio quality and connectivity to our network. This was caused by a network host who we utilise, suffering a major DDoS attack. We have routed our traffic via different peers now, to circumvent the issue, so things should be back to normal.

2018-08-08T11:38:46+00:00August 8th, 2018|Service Updates|

5 Compelling Reasons to Buy an 0800 Number For Your Business in 2018

On 1st July 2015, Ofcom introduced new measures that made UK Freephone 0800 numbers free to call from mobile phones, as well as landlines. Until then, calling an 0800 number was completely free if you rang from a landline. However, many mobile providers excluded these calls from their inclusive packages. Ironically, this meant that while [...]

2018-10-23T16:01:28+00:00July 10th, 2018|Freephone Numbers, UK Phone Numbers, Virtual Numbers|

Simple Formula For Choosing The Right Phone System For Your Business

So your company needs a new phone system. Should you stay with your fixed, on-premise PBX system or move to a subscription-based Cloud or "virtual" VoIP phone system? The mistake many business owners make when trying to choose a phone system is how they evaluate their options. Instead of using a sensible methodology, the process [...]

2018-05-28T23:07:31+00:00April 25th, 2018|Business Phone Systems, Hosted PBX, VoIP Technology|