Customer Charter

Our service to you is personalised, courteous and human

We want to serve you – not just deal with you. So you’ll speak to humans, not machines or auto-handling software. Emails will be answered promptly. If you call, the first person you speak to will handle your query or question throughout. Because nobody likes being passed from pillar to post

We promise the kind of service up-times and network efficiency that other providers can only dream of

The products and services we offer are products and services we built. We test the living daylights out of them so that they don’t break.

But if something does happen rest assured: we don’t wait on engineers or other suppliers to fix it.

It begins and ends with us. We know our products inside out and we stop whatever we were doing to give 100% attention and focus until things are right again.

We don’t trap you into long-term contracts for our services

We earn customer loyalty by being the best telecoms provider on the planet – not by tying them into impossible-to-get-out-of contracts.

Business can ebb and flow. If you want to increase or reduce the services you receive from us you can do so without penalty.

And we absolutely don’t want you to leave but if you have to for any reason just let us know. Again, our contract ends when you say it does – without punishments or penalties.

We’re always here to help – 24 hours a day, 365 days a year

And this isn’t some ‘enhanced service package’ that you pay a premium for. It’s how we look after everyone.

We’ve built a small team of people whose personalities tie in to the company ethos that everything comes second to customer happiness. They’ll work hard for you not because someone is standing over them with a big stick but because it’s in their character to do that.

We’re going to offer you a deal you can’t get anywhere else

We’re not middlemen – we are the creators of the products we sell. There aren’t layers of commissions and fees between you, the customer, and us, the supplier.

You’re buying direct. So you get prices that other sellers simply can’t match.

Talk to us about what you need, the kind of terms that would suit you and we’ll come up with a flexible, personalised offer that you won’t be able to get anywhere else.

No sales calls, no spam, no hassle

We get new clients either from our website or word of mouth. You’re not going to hear from our salespeople because we don’t have any.

We create flexible deals with you based on what you actually need to buy – not what we feel we want to sell. If you want to order more – or use less – you call us and we make that happen. We respond to your needs rather than get you to respond to ours.

Same-day set-up on whatever you order

We’re not 3rd party suppliers. We designed and built everything we offer you. So we can set it up quickly because we don’t have to wait on anyone else to do it.

However complex or exacting your requirement just talk to us and it’ll happen.

Flexibility and understanding when things aren’t quite working out for you

Business ebbs and flows. Things sometimes go bad really quickly and we suddenly find ourselves in a bit of a fix.

If this happens to you we’re not going to be standing there with our hands out if you’ve got unexpected cash flow problems. After all, the last thing you need to lose when times are tough is your phone system.

So. No debt collectors, lawyers or snotty letters. Call us, tell us what’s up and we’re going to do our very best to help you out of trouble.

We will protect your phone bills

By default, we block access to expensive premium-rate numbers and untrustworthy international destinations.

We’re happy to make money from your telecoms spend but not if you were being ripped off internally. If you need access to the numbers we’ll unblock them for you

We have an energy deal for you that we think you’ll like the look of…

After a nasty experience with our own energy supplier – one that took 8 years to fully resolve – we decided that not only would we never go through that kind of rubbish ever again… we’d help as many other people avoid similar distress.

This is a personal mission; we get no commission from these suppliers nor do we get a ‘cut’ of your spending.

Get expert telecoms advice – with no obligation to buy

We’re a telecoms-obsessed company, made up of people who pretty much wouldn’t do anything or work anywhere else.

Like all geeks, we love to talk about anything related to lines, PBXs, phones, clouds, networks…

But not everyone knows this stuff like we do and we absolutely believe there are no stupid questions.

So if you’re undecided, unsure – or just totally confused by it all – call us and we’ll make it clear for you.