With the growth in email usage and Social Media communication, many businesses have decided that their phone system is now obsolete. But what these companies have failed to consider is that consumers want choice, not to be dictated to about how or when they should make contact. So, rather than removing communication channels, it’s more important than ever that companies find ways to offer more ways, not less, for customers to make contact.

A bit like some so-called media experts suggesting that “TV is dead”, there are those who see traditional phone lines as defunct. However, studies continue to show that professional business phone systems are still an integral part of the sales and customer support process. That’s why it’s more important than ever that you find the “right” business phone system to satisfy the demands of your customers while also supporting communication internally.

Office phone systems have evolved from the major investments they used to be. Even so, you still need to understand which option would be best for your business. The following is a guide on how to choose the right business phone system.