General Privacy Policy

How Numbergroup processes your personal information

We, Numbergroup, collect and process your personal information:

  • When you visit a Numbergroup public-facing website like or request to receive information about Numbergroup or our products;
  • When you contact Numbergroup’s customer support team; and
  • Use our products and services when you sign up for a Numbergroup account.

The information gathered is then used, broadly speaking, to:

  • understand who our customers and potential customers are and their interests in Numbergroup’s products and services,
  • manage our relationship with you and other customers,
  • carry out core business operations such as accounting and filing taxes, and
  • help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our products and services.

Data Numbergroup processes when you sign up:

When you sign up for a Numbergroup account, we ask for certain information, like your contact details and billing information, so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when you make requests to our API. We use this to understand who is using our services and how to detect, prevent and investigate fraud, abuse, or security incidents.

Customer data we may process and store…

  • Business Name
  • Full Contact Name
  • Business Billing Address
  • Business Billing Postcode
  • Contact E-mail address
  • Contact Landline Number
  • Contact Mobile Number
  • Business Registration Number
  • Business VAT Registration Number
  • IP Address

Additional Data we process in order to provide you with your Numbergroup services…

  • Communications-related personal information, like 3rd Parties’ phone numbers for number-based communications and IP addresses for IP-based communications, show up in our systems when you use or intend to use this information to contact 3rd Parties through our products and services.

Additional data is processed by Numbergroup for regulatory reasons:

We also require the following to be processed for 999 Data operations under General Condition 4 of Ofcom’s General Conditions of Entitlement.

  • Address and postcode of locations where our numbers are in use

When and why we share your personal information:

We do not sell or allow your account data to be used by third parties, for marketing purposes, under any circumstances.

Below are the scenarios under which we may share your data with third parties…

  • Telephony operators are as necessary for proper routing and connectivity. Numbergroup provides an easier way for businesses to make use of the publicly switched telephone network (PSTN) to send communications. Therefore, communications-related data is shared with and received from telephony operators as necessary to route and connect those communications from the sender to the intended recipient. How those telephony operators handle this data is generally determined by those operators’ own policies and local regulations.
  • Compliance with Legal Obligations. We may disclose your or your end-users personal information to a third party if (i) we reasonably believe that disclosure is compelled by applicable law, regulation, legal process or a government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If Numbergroup is required by law to disclose any personal information about you, we will notify you of the disclosure requirement unless prohibited by law. Further, we object to requests we do not believe were issued properly.

How long do we store your personal information?

Numbergroup will store your Personal information for as long as needed to provide you with our services and to operate our business. If you ask Numbergroup to delete specific personal information from your account data, we will honour this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, conducting required audits or complying with Legal Obligations.

Automated decision-making:

Numbergroup may use automated decision-making using a variety of signals derived from account activity to help identify and suspend accounts engaging in abusive or fraudulent activity. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request a human review of the suspension decision.

How we secure personal information:

We use appropriate security measures to protect the security of your personal information, both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. We also ensure service providers that process personal data on our behalf have appropriate security controls.

Legal basis for processing personal information (EEA only):

If you are from the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person, such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please get in touch with us using the contact information provided below.

Handling disputes relating to our Data Protection practices:

We hope we can resolve any disputes relating to our data protection practices between us. You can raise your concern or dispute by emailing our Privacy Team at or by writing to us at:

Numbergroup Utilities Ltd
207 Regent Street

For individuals in the EEA, you have additional rights to make a complaint to a competent data protection authority or commence proceedings in a court of competent jurisdiction in accordance with applicable data protection laws.