How Numbergroup processes your personal information
We, Numbergroup, collect and process your personal information:
The information gathered is then used, broadly speaking, to:
When you sign up for a Numbergroup account, we ask for certain information, like your contact details and billing information, so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when you make requests to our API. We use this to understand who is using our services and how to detect, prevent and investigate fraud, abuse, or security incidents.
Customer data we may process and store…
Additional Data we process in order to provide you with your Numbergroup services…
We also require the following to be processed for 999 Data operations under General Condition 4 of Ofcom’s General Conditions of Entitlement.
We do not sell or allow your account data to be used by third parties, for marketing purposes, under any circumstances.
Below are the scenarios under which we may share your data with third parties…
Numbergroup will store your Personal information for as long as needed to provide you with our services and to operate our business. If you ask Numbergroup to delete specific personal information from your account data, we will honour this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, conducting required audits or complying with Legal Obligations.
Numbergroup may use automated decision-making using a variety of signals derived from account activity to help identify and suspend accounts engaging in abusive or fraudulent activity. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request a human review of the suspension decision.
We use appropriate security measures to protect the security of your personal information, both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. We also ensure service providers that process personal data on our behalf have appropriate security controls.
If you are from the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we need the personal information to perform a contract with you, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person, such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please get in touch with us using the contact information provided below.
We hope we can resolve any disputes relating to our data protection practices between us. You can raise your concern or dispute by emailing our Privacy Team at firstname.lastname@example.org or by writing to us at:
Numbergroup Utilities Ltd
207 Regent Street
For individuals in the EEA, you have additional rights to make a complaint to a competent data protection authority or commence proceedings in a court of competent jurisdiction in accordance with applicable data protection laws.